Integrations
Feedback that shows up where your team works.
Rirofeed matches every response to a contact by email and sends it to your CRM, your chat and your other tools, so nobody has to go looking for what customers said.
CRMs
Scores on the customer record.
RiroCRM
Scores saved on the contact, every response as a note, and tickets for unhappy customers. Included with RiroCRM.
RiroCRM → CRMHubSpot
Find or create the contact by email and log feedback as a note on their timeline.
HubSpot → CRMSalesforce
Match the Contact or Lead, log a completed Task, and create a Lead when there is no match.
Salesforce → CRMDynamics 365
Match or create the Dataverse Contact and attach the response as a note.
Dynamics 365 → CRMZoho CRM
Upsert the Contact by email and add the response as a note, in any data centre.
Zoho CRM →Alerts and automation
Everything else.
Slack
Post new responses, negative feedback and approved testimonials to any channel.
Slack → AutomationZapier, Make & n8n
Send every response to a catch hook and connect it to 5,000+ apps.
Zapier, Make & n8n → DevelopersWebhooks & API
Signed webhooks with retries, and a REST API with keys per workspace.
Webhooks & API →Events
The same three events, everywhere.
Every integration can send any of these, filtered by form, sentiment, NPS range or star rating.
| Event | When it fires |
|---|---|
| New response | Someone completes a form or clicks a Riro Temperature. |
| Negative feedback | A response with NPS of 6 or below, a 1–2 star rating, a low CSAT, a Freezing or Cold temperature, or negative written sentiment. |
| Testimonial approved | You approve a testimonial in the review inbox. |
Which CRMs does Rirofeed integrate with?
HubSpot, Salesforce, Microsoft Dynamics 365 (Dataverse), Zoho CRM and RiroCRM. Any other tool can be reached through Zapier, Make, n8n or a webhook.
How does Rirofeed match responses to CRM contacts?
By email address. If no contact has that email, Rirofeed creates one (in Salesforce, a Lead). Responses without an email are skipped.
Are integrations on the free plan?
Yes. CRM sync, automations, the API and webhooks are on every plan. See pricing.
What happens if a delivery fails?
Rirofeed tries each delivery up to three times, waiting longer between attempts. Every delivery is logged with its result, so you can see what was sent and resend it.
Find out how customers really feel.
Start free with ready-made NPS, CSAT and testimonial forms. Upgrade when you’re ready.