RiroCRM integration
Already on RiroCRM? Rirofeed is included.
Every RiroCRM workspace comes with Rirofeed set up, with no form, response or team limits. Sign in from the CRM, see each contact’s feedback in their Feedback tab, and send surveys when deals are won or tickets close.
What it does
- Matches or creates the contact by email
- Saves the latest NPS, CSAT, rating, temperature and sentiment on the contact
- Logs every response as a note
- Opens a high-priority ticket for negative feedback (on by default)
- Imports your RiroCRM contacts so you can survey them
- Starts automations from RiroCRM events, like a deal won or a ticket closed
Set it up in a few minutes
- In RiroCRM, go to Settings → API & webhooks → Create key, with
contacts:readandcontacts:write. Addtickets:writeto open tickets for negative feedback. - In Rirofeed, go to Integrations, choose RiroCRM and paste the key. Rirofeed checks it before saving.
RiroCRM workspaces that open Rirofeed from the CRM are connected for you.
What lands in RiroCRM
Fields on the contact.
| Contact field | Value |
|---|---|
feedback_nps | Latest NPS, 0–10 |
feedback_csat | Latest CSAT, 1–5 |
feedback_rating | Latest star rating |
feedback_temperature | Latest Riro Temperature, 1–5 |
feedback_sentiment | Positive, neutral or negative |
feedback_last_form, feedback_last_at | Which form they last answered, and when |
feedback_testimonial_approved | Set when you approve their testimonial |
Events
Choose what gets sent.
Pick one or more events, then narrow them down by form, sentiment, NPS range or star rating.
| Event | When it fires |
|---|---|
| New response | Someone completes a form or clicks a Riro Temperature. |
| Negative feedback | A response with NPS of 6 or below, a 1–2 star rating, a low CSAT, a Freezing or Cold temperature, or negative written sentiment. |
| Testimonial approved | You approve a testimonial in the review inbox. |
Do RiroCRM customers pay extra for Rirofeed?
No. RiroCRM workspaces get Rirofeed with no form, response or team limits.
Do I need RiroCRM to use Rirofeed?
No. Rirofeed works on its own with HubSpot, Salesforce, Dynamics 365, Zoho CRM, Slack, Zapier, Make, n8n or any webhook.
What happens when a RiroCRM contact leaves bad feedback?
Rirofeed opens a high-priority ticket on the contact with their score and feedback, so someone follows up quickly. You can turn this off.
Your CRM, now with the customer’s voice.
Open Rirofeed from RiroCRM and your first NPS survey is ready to send.