Zoho CRM integration
NPS and CSAT, noted on every Zoho CRM contact.
Rirofeed upserts each respondent as a Zoho CRM Contact by email and adds the full response as a note, so your team sees feedback without leaving Zoho.
What it does
- Upserts the Contact by email
- Adds a note titled “Feedback:” and the form name, with every answer
- Works with any Zoho data centre through your API domain
- Sends new responses, negative feedback, approved testimonials, or any mix
- Filters by form, sentiment, NPS or rating
Set it up in a few minutes
- Find your Zoho API domain, like
https://www.zohoapis.comorhttps://www.zohoapis.eu. - Get an OAuth access token with the
ZohoCRM.modules.ALLscope. - In Rirofeed, go to Integrations, choose Zoho CRM, paste both, pick events and save.
What lands in Zoho CRM
Field by field.
| In Zoho CRM | From Rirofeed |
|---|---|
| Contact (upsert by Email) | Email, first name, last name and title |
| Note: title | “Feedback:” followed by the form name |
| Note: content | The form name, the score summary (for example NPS 9/10 · Positive), any testimonial, every answer, and the response ID. |
Events
Choose what gets sent.
Pick one or more events, then narrow them down by form, sentiment, NPS range or star rating.
| Event | When it fires |
|---|---|
| New response | Someone completes a form or clicks a Riro Temperature. |
| Negative feedback | A response with NPS of 6 or below, a 1–2 star rating, a low CSAT, a Freezing or Cold temperature, or negative written sentiment. |
| Testimonial approved | You approve a testimonial in the review inbox. |
Does it work with Zoho’s EU, India or Australia data centres?
Yes. Enter the API domain for your data centre and Rirofeed uses it for every request.
Can I send only some responses?
Yes. Choose which events to send, and filter by form, sentiment, NPS range or star rating range. For example, send only detractors from your quarterly NPS survey.
What happens if a delivery fails?
Rirofeed tries each delivery up to three times, waiting longer between attempts. Every delivery is logged with its result, so you can see what was sent and resend it.
Find out how customers really feel.
Start free with ready-made NPS, CSAT and testimonial forms. Upgrade when you’re ready.