Slack integration
Customer feedback, straight to Slack.
Post new responses, negative feedback and approved testimonials to any Slack channel, so the right team sees them the moment they arrive.
What it does
- Posts to any channel through a Slack incoming webhook
- Shows the event, form, customer, score and sentiment
- Quotes the testimonial and lists up to six answers
- Links to the full response in Rirofeed
- Marks negative feedback with 🚨 and positive with 🎉
Set it up in a few minutes
- In Slack, create an incoming webhook for the channel you want and copy its URL.
- In Rirofeed, go to Integrations, choose Slack and paste the URL.
- Pick the events, for example only negative feedback for #support, and save.
Events
Choose what gets sent.
Pick one or more events, then narrow them down by form, sentiment, NPS range or star rating.
| Event | When it fires |
|---|---|
| New response | Someone completes a form or clicks a Riro Temperature. |
| Negative feedback | A response with NPS of 6 or below, a 1–2 star rating, a low CSAT, a Freezing or Cold temperature, or negative written sentiment. |
| Testimonial approved | You approve a testimonial in the review inbox. |
Ideas for Slack channels
- #support: negative feedback only, so someone follows up the same day.
- #wins: approved testimonials, for the whole company.
- #product-feedback: every response from your in-app feedback button.
Add as many Slack integrations as you like, each with its own channel, events and filters.
Can I send different feedback to different channels?
Yes. Add a Slack integration for each channel, each with its own events and filters.
Can I send only some responses?
Yes. Choose which events to send, and filter by form, sentiment, NPS range or star rating range. For example, send only detractors from your quarterly NPS survey.
Find out how customers really feel.
Start free with ready-made NPS, CSAT and testimonial forms. Upgrade when you’re ready.